Privacy Policy

What we collect

• Order details: name, phone number, email (if you give one), delivery address and the items you ordered.
• Account details: if you create an account, your name, email and a hashed password. We never store passwords in readable form.
• Communication: messages you send us on WhatsApp or by phone about an order.
• Local browser storage: your cart, wishlist and language preference are kept in your own browser so the store remembers them.

Why we collect it

• To prepare, confirm and deliver your order.
• To contact you about that order — confirming the address, the size and the total.
• To handle returns, exchanges and authenticity questions.
• To keep basic sales records as required by Egyptian accounting rules.

We do not use your data for advertising networks, and we do not build a behavioural profile of you to sell to third parties.

Who we share it with

• The delivery courier — the name, address and phone number needed to hand you the parcel.
• WhatsApp — order confirmations may be sent through the WhatsApp Business platform, which is subject to its own privacy terms.
• Authorities — only if legally required.

We never sell your data, and we never share it for third-party marketing.

Payment information

Payment is cash on delivery. We do not receive, request or store card numbers, CVVs, wallet credentials or bank passwords. Anyone asking you for those in our name is not us.

How long we keep it

Order records are kept for as long as needed to handle returns and to meet accounting requirements. Cart and wishlist contents stay in your browser until you clear your browser data. If you ask us to delete your account data, we remove what we are not legally required to keep.

Cookies and local storage

We use functional storage only: keeping your cart, wishlist and language choice. Clearing your browser storage resets them — your order history on our side is not affected.

Security

Access to customer data is limited to staff who need it to process orders. Passwords are hashed, and the store is served over HTTPS in production.

Your rights

You can ask us what we hold about you, ask for a correction, or ask us to delete data we are not required to keep. Message us on WhatsApp or through Contact Us with the phone number used on the order, and we will respond within a reasonable period.

Changes to this policy

If this policy changes, we update this page and its date. Continued use of the store after a change means you accept the updated policy.