Returns & Exchanges

The 14-day window

You can request a return or exchange within 14 days of delivery. The count starts from the day the courier hands you the parcel.

Conditions for a return

• The bottle is unused and unopened — the factory seal and cellophane are intact.
• The box, cap and any inserts are in the condition you received them.
• You can give the order number and the phone number used on the order.

What cannot be returned

• Bottles that have been opened, sprayed or partially used — for hygiene and safety reasons.
• Items damaged after delivery by the customer.
• Products explicitly marked as final sale at the time of purchase.

Wrong, damaged or faulty items

If we sent the wrong product, the bottle arrived broken, or the fragrance is not what you ordered, contact us within 48 hours of delivery with photos of the parcel, the bottle and the batch code. We will arrange a replacement or a full refund, and we cover the return shipping.

How to start a return

1. Message us on WhatsApp or through Contact Us with your order number.
2. Send a photo of the unopened bottle and its packaging.
3. We confirm the return and agree with you on how the parcel gets back to us.
4. Once it arrives and passes inspection, we issue the refund or exchange. The refund method is agreed with you in the conversation so nothing gets lost.

Refunds

Refunds are issued for the price you actually paid for the product. Shipping fees are refunded only when the return is caused by our error — a wrong item, a damaged parcel or an inauthentic product.

Exchanges

Prefer a different scent or size? We will exchange an unopened bottle for another item of the same value. If the replacement costs more, you pay the difference; if it costs less, we refund the difference.

Authenticity concerns

If you believe a product is not genuine, tell us before returning anything. Our Authenticity Guarantee explains exactly what we check and how we verify a batch with you.